Lace Market Theatre
From Nick Gale (Lace Market Theatre)
I met with Patrick and James, the two directors of Savoy Systems, 4 years ago and was impressed with their willingness to listen to our requirements and Patrick’s approach to customer service and support.
We now run our box office and membership and patron database in Oscar. Members’ discounts are handled automatically and members can book online and get their membership discounts. You can also sell gift vouchers and if you want to, use it as a bar and FOH retail system.
It is a complete box office solution with in-house and online booking. My main criteria for selecting a system for the LMT included:
- Integrated in-house and online – no need to transfer online sales to an in-house system
- Integrated Chip and PIN – minimal paperwork reconciling takings, it’s a Chip and PIN reader connected to the PC
- Automatic membership and season ticket discounts – Members can book online and get any discount you offer and it even checks their membership is current. It can easily handle season ticket discounts and one-off special offers.
- Marketing – a single patron database is worth a lot of money! Patron data capture was very important to us.
- Remote management – I can run Oscar at home over a VPN and it’s almost as fast as being in the theatre – essential for running reports, etc
We are now in year three of running Oscar and our box office revenue has never been higher, neither has our playbill print run! Highly recommended.
You can view our online booking system by either following the link from our main site www.lacemarkettheatre.co.uk or directly at www.lmtboxoffice.co.uk
